at UAA use the Blackboard Learning Management System and Blackboard Collaborate software. If you have trouble accessing your online
classes, first check to make sure your computer and browser meet the
minimum requirements to run Blackboard.
Since some parts of Blackboard require the Java runtime, Blackboard is
not fully functional on the iPad, iPhone or Chrome Book. For the full Blackboard
experience, use a laptop or desktop computer.
Computer Hardware and Operating System
Blackboard, Inc. lists browsers and operating systems
requirements, however both Microsoft Internet Explorer/Edge and Apple Safari
have known problems using Blackboard, the current supported browsers
Also see UAA's Minimum System Requirements for Desktop Service
- Google Chrome
- Mozilla Firefox
- Monitor resolution of 1024 x 768 or higher
- Internet connection – Broadband internet connections are highly recommended and often required
- Headset with microphone - Microphone and headphones are important for web conferencing
- Windows 7 and above
- MAC 10.9 and above
- Please Note that Chrome Books are not Compatible with Blackboard Collaborate.
IT Services recommends the following software for the best online class experience.
- Web Browser
- PDF Reader
- Java runtime environment
- Adobe Flash Player
- Office Applications
- Word processor
Some courses may have more specific requirements which should be described in the syllabus.
In order for Blackboard and Collaborate to operate properly, you need to be running the latest version of Blackboard Collaborate Launcher:
If you've confirmed that the Launcher is up-to-date but are having trouble
getting Collaborate to work correctly, you may wish to check Blackboard support page on Collaborate:
The Adobe Flash plugin may be required to access some course content:
A PDF (portable document format) reader may be required to view some documents:
UAA uses Windows Media to stream videos. To play back Windows Media
Videos (wmv format) on Windows, use Windows Media Player or VLC:
To view Windows Media videos on a Mac, use VLC, the VideoLAN media player:
Having difficulties unresolved by any of the links on this page? Contact the IT Services Call Center at 786-4646 or at email@example.com.
* Some courses might have more specific hardware or software requirements. Please consult your instructor regarding possible additional materials.